Hastings Senior Health and Living is thrilled to announce that it has received a 2025 Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight. This recognizes Hastings Senior Health and Living’s outstanding performance in multiple categories and solidifies their position in the top echelon of care providers nationwide.
Qualifying for the Customer Experience Award signifies that Hastings Senior Health and Living has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their ongoing commitment to delivering exceptional experiences to residents and their families.
Hastings Senior Health and Living qualified for the Customer Experience Award in the following categories:
Assisted Living:
• Overall satisfaction
• Personal care
• Quality of food
• Dining service
• Cleanliness
• Response to problems
• Dignity and respect
• Communication
• Activities
• Move-in process
• Individual needs
• Safety and security
• Recommend to others
• Overall customer experience
Skilled Nursing:
• Professional therapy services
“I am so proud to be a part of this community; we have a great team that work together to walk along side and serve our residents,” said Anna Amy, housing director at Hastings Senior Health and Living, formerly known as Park Ridge Apartments. “Knowing our residents feel happy, safe, respected and well cared for here at Hastings Senior Health and Living the best reward of all. Getting this award in so many service areas, (it increased by one area from last year), three years in a row really is remarkable. It shows our high standards, as we strive to exceed expectations. It truly is a great community!”
On behalf of Hastings Senior Health and Living, Activated Insights engaged residents and their families in monthly interviews throughout 2024. These conversations included open-ended questions and ratings across various categories. Hastings Senior Health and Living used this feedback to drive continuous improvement in their care.
“We are honored to receive this award, recognizing our dedication to professional therapy services,” said Campus Administrator Kim Szymanski. “This achievement reflects our compassion and expertise of our team and the trust of our community. Together, we continue to make a meaningful impact.”
To find out more about Hastings Senior Health and Living’s commitment to excellence, please visit www.HastingsSeniorLiving.org or call 651-437-6176.