Hastings Senior Health & Living, formerly Park Ridge Apartments, is proud to
share news of a unique award. Hastings Senior Health & Living satisfied the rigorous demand of scoring in the top
15 percent of the nation across a 12-month average. The community has received the 2024 Pinnacle Customer
Experience Award™ in the following categories:
Assisted Living/ Independent Living:
• Overall Satisfaction
• Personal Care
• Dining Services
• Cleanliness
• Dignity and Respect
• Communication
• Activities
• Move-in Process
• Individual Needs
• Safety and Security
• Recommend to Others
• Overall Customer Experience
Hastings Senior Health & Living Housing Director Anna Amy said the award reflects well on the community.
“We have a great community, with wonderful residents and a great staff,” Amy said. “I am so proud of my team, to
get this recognition two years in a row is amazing. We work hard to provide the best care and service for our
residents, and it shows.”
Throughout 2023, Hastings Senior Health & Living residents and their families participated in monthly telephone
interviews where they answered open-ended questions and rated community name in multiple categories.
Hastings Senior Health & Living is a part of Cassia, which has a mission to foster fullness of life for older adults in
the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled
nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based
services for older adults across five states.
